Refund policy

All artworks sold in our store are one-of-a-kind.

Returns, Exchanges, and Cancellations for Reasons of the Customer’s Convenience

We do not accept returns, exchanges, or cancellations after an order has been placed.
Before ordering, please check the size, technique, and images on the artwork page. If you have any questions, please feel free to contact us before placing your order.

Damaged, Soiled, or Incorrectly Delivered Items

If an artwork is damaged or soiled in transit, or if you receive an artwork that differs from the one you ordered, please contact us at info@artleap.net within 7 days after the item arrives. It would help if you could attach photos showing the condition of the artwork.
We will accept the return at our expense and refund the purchase price. After confirming the return, we will inform you of the refund method and timing individually.

Return Shipping Fee

For the returns described above that are attributable to us, we bear the return shipping fee for both artworks and goods. We do not accept any other returns.

About Goods

For goods such as tote bags and drawstring pouches as well, we do not accept returns, exchanges, or cancellations after an order has been placed (including pre-orders) for reasons of the customer’s convenience.
If an item is defective or damaged in transit, or if you receive an item that differs from the one you ordered, please contact us at info@artleap.net within 7 days after the item arrives. We will exchange it or issue a refund at our expense (exchanges are available only if the item is in stock).

Cancellation for Non-Payment

If we cannot confirm your payment by convenience-store payment or bank transfer within 7 days including the date of your order, your order will be canceled automatically (no cancellation fee applies).

Contact Us

Artleap Inc.
info@artleap.net
Contact form: https://shop.art-hack.com/pages/contact